Terms & Conditions

1. Acceptance of Terms

By accessing or using the TRUEVEX Health website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use this site or place an order.

2. Eligibility

You must be at least 21 years of age to purchase products from TRUEVEX Health. By placing an order, you represent and warrant that you are a qualified purchaser authorized to receive research materials.

3. Research Use Only

All products sold by TRUEVEX Health are chemical reagents intended for laboratory research use only. They are not for human or veterinary use, nor are they intended to diagnose, treat, cure, or prevent any disease or condition.

4. No Medical or Pharmacy Relationship

TRUEVEX is a chemical supplier. TRUEVEX is not a compounding pharmacy or chemical compounding facility as defined under 503A of the Federal Food, Drug, and Cosmetic Act. TRUEVEX is not an outsourcing facility as defined under 503B of the Federal Food, Drug, and Cosmetic Act. Nothing on this website constitutes medical advice, diagnosis, or treatment.

5. Product Information & Disclaimer

Product descriptions and related materials are provided for informational and research planning purposes. The statements made within this website have not been evaluated by the US Food and Drug Administration.

6. Ordering & Payment

All orders are subject to acceptance and availability. Prices and product availability are subject to change without notice. Payment must be received before shipment. You are responsible for providing accurate shipping and contact information.

7. Shipping & Returns

Shipping timelines are estimates and not guaranteed. Due to the nature of research products, all sales are final unless otherwise required by applicable law. Contact us within 48 hours of delivery if your order arrives damaged or incorrect.

8. Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use.

9. Limitation of Liability

To the fullest extent permitted by law, TRUEVEX Health and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the site or products purchased through it.

10. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles.

11. Changes to These Terms

TRUEVEX Health reserves the right to update these Terms & Conditions at any time. Continued use of the site after changes constitutes acceptance of the revised terms.

12. Contact

For questions about these Terms & Conditions, please contact us through your account or the support channels listed on our website.